Shipping policy
At Sleepsia, we aim to deliver your order safely and as quickly as possible. Please read our shipping policy below.
Processing Time
- Orders are usually processed and dispatched within 24 to 48 hours after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time & Delivery
- Delivery usually takes 5 to 7 business days, depending on your location.
- Some remote areas may take a little longer.
- Once your order is shipped, you will receive a tracking link/details by email, SMS, or WhatsApp so you can track your package.
Free Shipping
- Sleepsia offers free shipping on all prepaid and cash on delivery orders across India, so you do not have to pay any extra standard delivery charges while placing your order.
Delivery Delays
- We always try our best to deliver orders on time. However, delivery may sometimes be delayed due to courier issues, weather conditions, public holidays, or other unexpected reasons.
- In such cases, Sleepsia will help you track your order and coordinate with the courier partner, but we cannot guarantee delivery timelines in situations beyond our control.
Incorrect Shipping Address
- Please make sure your name, address, phone number, and pin code are entered correctly while placing the order.
- Sleepsia will not be responsible for delivery issues, failed deliveries, or lost orders caused by incorrect or incomplete shipping details shared by the customer.
Order Tracking Support
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If you have any questions about your shipment or need help tracking your order, you can contact our customer support team for assistance.
