Find Answers Quickly

To place an order, please follow these steps:

1. Choose a Platform: You can place your order through our website, mobile app, or by contacting our sales team directly.
2. Order Assistance: For help, reach out to our sales team at (9319192254 / cc@sleepsia.in).
3. Order Confirmation: Once the order is placed successfully, you will receive a confirmation email with your order details.

We offer multiple secure payment options for your convenience:

Accepted Payment Methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay / Google Pay
• Bank Transfers (available for B2B orders)

All transactions are processed through secure and trusted payment gateways.

To apply a discount code, please follow these steps:

Add Products to Cart: Select your desired items and proceed to the shopping cart.

Enter Promo Code: Enter your discount or promo code in the designated field.

Apply Before Checkout: Ensure the code is applied before completing the checkout process.

You can track your order easily using one of the following methods:

Account Login: Log into your account and navigate to “My Orders”.

Tracking Link: Use the tracking link shared in your shipping confirmation email.

Real-Time Updates: Order status updates are reflected as your order progresses.

If you haven’t received your order confirmation, please follow these steps:

Check Spam/Junk Folder: Sometimes emails may land in spam or promotions.

Verify Order Status: Log into your account and check if the order appears under “My Orders.”

Contact Support: If the order is not visible, contact our support team with your order details.

Delivery timelines depend on your location and shipping method:

Estimated Delivery Time: The expected delivery date is displayed during checkout.

Order Updates: You will receive tracking details once your order is shipped.

To be eligible for a return, please ensure the following:

Product Condition: The product must be unused, unwashed, and free from any signs of wear, stains, or tampering.

Original Packaging: All items must be returned in their original packaging, with packaging intact.

Return Shipping: Customers are responsible for shipping the product back to us. (Plot No. 12, Sector 7B Reliance MET City, Street No. 4, Village Sondhi, Tehsil Badli,IMT Jhajjar, HARYANA - 124103)

For all reasons, you must raise a return request within 8 days of delivery.

Please send your return to the following address:

Return Address: Plot No. 12, Sector 7B Reliance MET City, Street No. 4 Village Sondhi, Tehsil Badli IMT Jhajjar, Haryana – 124103

Once your return reaches us, refunds are processed as follows:

Refund Processing Time: Refunds are initiated within 5–7 business days after we receive and inspect the returned item.

Bank Processing Time: The time taken for the amount to reflect in your account depends on your bank or card issuer.

We offer hassle-free exchanges under the following conditions:

Exchange Window: Free exchanges are available within 30 days of the original purchase date.

Eligibility: Items must be unused, unwashed, in original packaging, and with all tags intact.

Product Value: The replacement item must be of equal or higher value.

Understanding the difference helps you choose the right option:

Exchange: Swap your product for a different size, color, or variant of the same or similar item.

Return: Receive a refund of the purchase amount to your original payment method.

Not all items qualify for exchange.

Eligibility Criteria:

• Products must be unused and in original packaging
• Clearance, customized, or personalized products may not be eligible

To initiate an exchange, please follow these steps:

Contact Customer Support: Reach out to our customer support team to raise an exchange request.

Follow Instructions: Our team will guide you through the exchange process.

To process your exchange request, please keep the following ready:

Required Details:

• Original order number
• Email address used while placing the order

Exchange timelines may vary based on location and availability:

Estimated Timeline: The exchange process typically takes 5–7 business days after we receive the returned item.

To maintain quality standards, the replacement product is shipped only after we receive and verify the returned item.

If your preferred item is unavailable, you can choose one of the following:

Available Options:

• Wait for the item to be restocked
• Select an alternative product
• Opt for a store refund, as per policy

To qualify for exchange, the product must meet these conditions:

Item Condition:

• Unworn, unwashed, and unused
• Original tags and packaging intact
• No stains, odors, or damage

We’re sorry for the inconvenience caused.

Report Timeline: Please contact us within 7 days of delivery.

Resolution Process:

• Share clear photos of the damaged or incorrect item
• We will arrange a prepaid return
• The correct item will be shipped at no additional cost

Packaging and tags are important for exchanges:

Missing Packaging: Exchanges usually require original packaging and tags. If missing, the exchange may be denied or processed with partial credit.

Special Cases: Please contact customer support to discuss your situation.

If there is a price difference, you will need to pay the difference, including applicable taxes or shipping charges, during exchange processing.

If the replacement item costs less, the remaining amount will be refunded to your original payment method or issued as store credit, as per policy.

You can complete the exchange payment using:

Accepted Payment Methods:

• Credit Cards
• Debit Cards
• PayPal

You can cancel your order under the following conditions:

Before Shipping: Orders can be cancelled anytime before they are shipped.

After Dispatch: Once the order has been dispatched, cancellation will not be possible.

Once your cancellation request is processed:

Confirmation: You will receive a confirmation email or SMS notifying you that your order has been successfully cancelled.

Refund timelines depend on your payment method:

Online Payments: If your payment was made online, the refund will be processed within 7 working days.

Refund Method: The amount will be credited back to your original payment method.

Address changes are subject to shipping status:

Before Shipping: Yes, you can request an address change before the order is shipped. Please contact customer support immediately with your order number.

After Shipping: Once shipped, address changes are not guaranteed. You can try contact our customer support to help you out with your order.

Delivery schedules depend on the courier partner:

Standard Delivery Hours: Most carriers deliver between 8:00 AM and 8:00 PM, Monday to Saturday.

Exceptions: Some locations may have Sunday deliveries. Exact delivery times vary by carrier and location.

You can track your order using any of the following methods:

Tracking Options:

• Click the tracking link in your shipping confirmation email
• Log into your account and visit “My Orders”
• Enter your tracking number on the courier partner’s website
• Use the tracking feature in our mobile app

Yes, we keep you informed throughout the delivery process.

Notifications Sent When:

• Your order is shipped (tracking number shared)
• Your package is out for delivery
• Your package has been delivered

Notifications are sent via email or SMS.

This depends on the courier and delivery location:

Standard Deliveries: Most residential deliveries do not require a signature.

Signature Required: A signature may be needed if you selected a signature-required option or if the area is classified as high-risk. Please check your tracking details.

If your package is marked as delivered but missing, please follow these steps:

Immediate Checks:

• Check around your doorstep or neighboring areas
• Look for a delivery notice card
• Check with building security or management (for apartments)

Wait Period: Sometimes tracking updates early. Please wait 24 hours.

Still Missing: If the package is not found within 24–48 hours, contact our customer support team for assistance.

We’re sorry about this. Please take the following steps:

Document the Damage:

• Take clear photos of the outer packaging and damaged product
• Keep all packaging materials intact
• Make a unboxing video of your product

Contact Support: Reach out to us within 7 days of delivery with photos and your order number.

Resolution: We will arrange a replacement or refund and may schedule a pickup for the damaged item if required.

If you have received an incorrect product, please follow these steps:

Contact Customer Support With:

• Your order number
• Photos of the item received
• Photos of the packing slip

Resolution: Once verified, we will ship the correct item immediately and arrange a return pickup for the incorrect item at no additional cost to you.

If a delivery attempt is unsuccessful, the following typically occurs:

Reattempts: The courier will usually attempt delivery 1–2 more times.

Delivery Notice: A notice may be left with instructions for rescheduling or pickup.

Local Holding: The package may be held at a nearby courier facility for customer pickup.

Return to Sender: If not collected within 5–15 days (depending on the courier), the package will be returned to us.

A shipment may appear stuck in transit for several reasons:

Weather Delays: Severe weather may cause delays. Please allow 1–3 business days for movement.

Missed Scan: Sometimes tracking updates are delayed. If there’s no movement for 5 or more days, contact the courier.

Lost Package: If there are no tracking updates for 7 days, please contact our customer support team and we’ll assist you further.

You can reach Sleepsia’s customer support team using any of the following methods:

Email: support@sleepsia.in

Phone: +91 98113 15889

Help Center: Visit our website and navigate to the Help Center / Contact Us section to submit a support request.

Please keep your order number handy for faster assistance.

Help Center: Visit our website and navigate to the Help Center / Contact Us section to submit a support request.

Please keep your order number handy for faster assistance.

Our customer support team is available during the following hours:

Support Hours: Monday to Saturday: 10:00 AM – 6:00 PM (IST)

Closed On: Sundays and public holidays

Queries received outside support hours will be responded to on the next working day.

No. Not all Sleepsia products come with a warranty. Warranty coverage, if applicable, is mentioned on the product page or product packaging.

If your product is covered under warranty, please follow these steps:

Contact Customer Support:

• Email: support@yourcompany.com
• Phone: 9811315889
• Visit: [https://www.sleepsia.in]

Required Documents:

• Product serial number (if applicable)
• Original proof of purchase (invoice or order confirmation)

Our support team will guide you through the claim process after verification.

Selecting the right product depends on your sleeping position and comfort preferences.

Sleeping Position Guide:

• Back sleepers: Medium-firm support
• Side sleepers: Softer cushioning with proper neck support
• Stomach sleepers: Soft, low-loft pillows

If you experience neck pain, back pain, or posture issues, we recommend ergonomic or orthopedic products. You can get in touch.

Yes, many Sleepsia products are designed to support proper spinal alignment.

Recommended Use: Our ergonomic pillows and support products help reduce pressure on the neck and back when used correctly.

Medical Disclaimer: For chronic pain or medical conditions, please consult a healthcare professional.

Yes, some products may take time for your body to adjust.

Adjustment Period: Most users adapt within 7–14 days of regular use.

Tip: Consistent use helps achieve the best comfort and support.

Proper care helps maintain product quality and longevity.

Covers: Most pillow covers are removable and machine washable.

Foam Products: Memory foam and support cores should not be machine washed. Spot clean only and air dry.

Always follow the care instructions provided with the product.

Yes, Sleepsia products are designed for versatile use.

Compatible With:

• Beds and mattresses
• Office chairs
• Sofas and recliners
• Car seats (for select products)

Yes, Sleepsia supports bulk and B2B purchases.

Ideal For:

• Corporate gifting
• Hotels and hostels
• Hospitals and wellness centers

How to Inquire: Please contact our sales team for bulk pricing and delivery timelines.

Yes, Sleepsia prioritizes safety and quality.

Product Safety: Our products are made from safe, tested materials suitable for everyday use.

Certifications: Any applicable certifications are mentioned on the product page.

We value your feedback.

Product Reviews: You can leave a review directly on the product page after purchase.

Additional Feedback: For suggestions or concerns, contact our customer support team.