How are Cancellations processed ?
At Sleepsia, we offer a 10 Days Cancellation and Refund Policy. No Questions Asked.
In case you do wish to cancel or return an item, please inform us at the earliest. In case you have just placed an order and wish to cancel it, please reach out to us within 24 hours of placing the order.
Even if the order has been shipped, we shall try our best to cancel the order. If not possible, we advise the customer not to take the delivery so that the item comes back to us and we can process a refund for the same.
When an item is returned, there is a difference in the initiation of the refund and its procedure. It completely depends on the condition in which the item is returned, how long have you kept the item with yourself and the mode of purchase of Item and the reason for returning the item.
How Refunds Are Initiated?
While returning a product, you need to ensure the product is in it's original or unused and is not tampered with and the packaging is intact. The item has to be sent back to us by the customer.
Once we have received the returned item and then you are receiving the refund, it would take 3-5 business days to process and initiate the refund.
For items purchased on Cash on Delivery (COD), refunds can be done via Paytm, or Direct Bank Transfer, the details of which will have to be provided by the customer. In the above case a processing time of 3-5 business days would be required.
Certain items which are under a Flash Sale are not returnable. Aroma Diffusers too are non-returnbale. However, all products comes with their respective Warranty Periods which is 1 year in case of pillows and 6 months in case of Aroma Diffusers. Electronic Items like Massagers are non-returnable and do not have any warranty on them.